Key Points

• "Sometimes great difficulty can open us up to new ways of doing things," according to Duane. "There are huge possibilities for transformation."
• Psychological safety can play a major factor in creating great teams. The ability to put ideas out in front of a group without fear creates space for innovation.

• The Covid-19 pandemic has exposed short-term needs (working from home and the effects of the medical crisis) as well as long-term needs (technology changes, labor changes, and what systems are available to be changed).
• The time is now to reset and move forward with new ways of changing systems at different levels.

Key Points

• There is power in having teams that can focus on day-to-day operations during a crisis, but it is also critical to have a separate team that can look at the bigger picture and make decisions about the months ahead.
• Most companies are making the same kinds of transitions. "We're in the same boat," said Lynn Oldham of Zoom about transitioning employees to remote work. Processes such as hiring, culture training, and equipment distribution are all key planning concerns currently.